Personal safety is at the heart of Volvo’s purpose - providing freedom to move in a personal, sustainable and safe way. To ensure we fulfil this mission, we are taking the following steps in response to the developing coronavirus (COVID-19) situation.
The safety of you, our customer, and our team members are our top priorities. To support Volvo Dealers and help ensure they provide a safe environment and experience for you and their team, we are providing guidance that can help limit exposure to the virus. This relates to both our facilities and cars.
Volvo Car Australia offices remain open for business with colleagues who can work remotely now doing so. We are taking multiple steps to minimize health risks to our teammates including enhanced cleaning procedures.
Our Customer Care and Dealer Support teams continue to function normally. We have strong contingency plans in place, and robust technology that will allow us to run our operations remotely if necessary. Our Roadside Assistance remains fully operational and our Dealers can be contacted as normal.
Volvo Cars is taking initiatives to mitigate the coronavirus impact with the purpose of retaining its workforce, secure jobs and limit the impact on its business in the long term. This means that we will reduce working time for employees and reduced production in European and US plants. The Ghent plant (Belgium) will remain closed until 5 April while the plants in Torslanda (Sweden) and Charleston (USA) will be closed between 26 March and 14 April. Volvo Cars welcomes the government support packages available which provides tools to secure jobs in the long term. All our plants in China are back in operations and production is ramping up.
As a human-centric brand, we strive to be as open as possible with our customers, so in light of the official media communication above, it is likely that if your new car is produced in one of our factories listed above, then it could be subject to production delays. We have listed below our factories and the cars they produce:
Your safety, as well as that of our employees, is our top priority. Nevertheless, Volvo appreciates how disappointing this news might be and we are very sorry for any inconvenience that this may cause you at the current time. Please rest assured that we are doing everything we can to minimise the impact of the coronavirus situation on our customers. We thank you for your custom, patience and understanding in these unprecedented times.
Should you have any questions relating to your specific order, please contact us or Volvo Car Australia Customer Care on 1300 787 802 or via email on email@example.com. If your enquiry is related to a finance agreement with Volvo Car Financial Services (by Macquarie Leasing Pty Limited), their details are below:
Macquarie Leasing on 1800 623 475
As new developments emerge regarding the coronavirus, we will update you on any changes to our operations.
Volvo Car Australia, and our Dealers, hope that you and your loved ones remain safe during this challenging time.